1. Introduction
At Health Junction, we are committed to protecting and respecting your privacy. We want everyone who supports us, or who comes to us for support, to feel confident and comfortable with how any personal information you share with us will be looked after or used.
This Privacy Statement explains when and why we collect personal information about people who visit our website or access our services, how we use it, the conditions under which we may disclose it to others and how we keep it secure
2. Scope
Who and which circumstances this policy covers
This policy applies to staff, volunteers, users and people who visit our website or access our services.
3. Policy Statement
Who are we?
Health Junction is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation.
By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.
Health Junction is a registered Community Interest company (UK Company No. 08057979). The registered address is 6 Brookfield Avenue, Crosby, Liverpool, Merseyside, L23 3DW, United Kingdom.
If you have any questions around this privacy policy, you should contact Health Junction on info@Healthjunction.org.uk
4. ROLES & RESPONSIBILITIES
How do we collect information from you?
Information you give to us
This could be when you donate, access a service, attend an event….
When you are referred into one of our services (we will check that the referrer
has gained your permission to give us your details)
- While you are engaging with and receiving support from one of our services
- If you volunteer with one of our services
- If you donate to one of our services
- If you are employed by us, or apply for a vacancy with us]
Information we get from your use of the website
When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.
What type of information is collected from you?
The personal information we collect might include:
name, address, email address, date of birth, medical history, religious beliefs, ethnicity, your next of kin, card details (if you make a purchase or donation), as well as information you provide in any communication between us.
How is your information used?
We may use your information to [list all ways you will use their info]:
- Process a donation that you have made
- To claim Gift Aid on your donations and verify any financial transactions
- To carry out our obligations arising from any contracts entered into by you and us
- To provide the services or goods that you have requested
- Seek your views or comments on the services we provide
- Notify you of changes to our services;
- To keep a record of your relationship with us
- Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising, activities, promotions of our associated companies goods and services
- Process a grant or job application.
- Where you volunteer with us, to administer the volunteering arrangement.
- When you are employed with us, to keep a record of your employment, your annual leave, sickness and to pay your wage
Profiling and analysis
We may analyse your personal information to create a profile of your interests and preferences so that we can tailor and target our communications in a way that is timely and relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. This allows us to be more focused, efficient and cost effective with our resources and also reduces the risk of someone receiving information they may find inappropriate or irrelevant. We may also analyse your personal information to help us better understand potential supporters and customers.
Our profiling and analysis activities can be broken into two categories:
1. Data matching
We may combine the personal information you have given us with data obtained from external sources, such as postcode-based segmentation tools to help us understand social, demographic and financial characteristics, so we can tailor our communications and services to better meet your needs or the needs of others like you based on the insight we gain from the profile we build. We will not use the results of this data matching activity in a way that intrudes on your privacy or your previously expressed privacy preferences.
2. Segmenting
We conduct analysis of supporters and customers by group. This is to ensure that campaigns or mailings are sent to those who will be most interested or likely to respond. This type of activity is not aimed at identifying specific individuals to target, but rather many individuals who may fall within a certain segment of supporters.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes
We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others, due to a court order or prevention of fraud or another crime.
Some of our services are commissioned by the Local Authority, Clinical Commission Groups, Public Health, or are funded by an external organisation. We may be required to share some personal data under the terms of our contract. We usually provide this as a group statistic rather than individual information.
We will ask your permission to share your experience as a case study and you will have the opportunity to decide who and how we share this (i.e. with funders, on social media etc).
Lawful Processing
The GDPR requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use:
Consent: the individual has given clear consent for Health Junction to process your personal data for a specific purpose.
Fundraising and Marketing
Consent: the individual has given clear consent for Health Junction to process your personal data for a specific purpose.
Your choices
You have the right to opt out of receiving communications from us at any time by contacting info@Healthjunction.org.uk
In order to opt out of receiving communications, it is necessary to retain some of your details to ensure we don’t contact you again in future. Your details will only be used for this purpose.
Your Rights
The GDPR provides the following rights for individuals, which our organisation provides to you:
1. The right to be informed
We will make sure that you understand what information we have about you, and why we need it.
You have the right to see what information we have about you.
2. The right of access
You have the right to know which departments/service within Age UK Wirral have access to your information and who has used your information
3. The right of rectification
You can ask to update or correct information that we hold about you and know who has access to this data.
4. The right to erasure
You have the right to ask for your information to be removed from our system.
5. The right to restrict processing
You can ask to restrict our use of your information at any point.
6. The right to data portability
We will store your information safely, but also ensure that it could be easily transferred to another IT system within another organisation upon your request.
7. The right to object
You have the right to object to your information being used in certain circumstances.
Keeping your information safe
When you give us personal information, we take steps to ensure that it’s treated securely.
Use of 'cookies'
When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.
16 or Under
If you are aged 16 or under‚ please get your parent / guardian's permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
We do not transfer information to outside of Europe
Complaints
If you want to make a complaint, you can do so by contacting Health Junction by Info@healthjunciton.org.uk
If you would like a copy of our Complaints Policy please email Info@healthjunction.org.uk
Review of this Policy
This policy is kept under regular review and updated where necessary.
Cookies
Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. You can find out what cookies the Age UK Wirral website use in the table below.
For more information about the different types of cookie, visit the About Cookies website.
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